10th Exhibition Congress by Insurance Forums Leipzig

According to the theme „Claims Management and Assistance“ over 1200 participants and 80 speakers came together for the exhibition congresses 10th jubilee on 28th and 29th of March 2017 in Leipzig.

In the discussions of current trends in claims management, subjects like data protection, fraud management, digitalization and, this year’s new topic, cybercrime were primarily talked about. Under the motto „Knowledge is power – but data is mightier“ and the buzzword „Big Data“ speeches about premature and active claims management through mobile tools for claims reporting, provider networks and early warning systems were given. The importance of adjustment for insurance companies to networking and the increasing speed of changes without neglecting personal customer service was emphasized.
Only fast and professional assistance and triggering positive customer experiences result in long-term success and lasting customer loyality.

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